0800 1935100

Privacy Policy – SR Blinds

We are committed to protecting your privacy and ensuring your personal data is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the UK GDPR and the Data Protection Act.

Our Privacy Policy explains the following:

  • Who We Are
  • When We Collect Information
  • What Information We Collect
  • How We Use Your Information
  • Disclosure of Your Information
  • Profiling
  • Storage of Your Personal Data
  • Cookies
  • Security of Information
  • Your Rights
  • Changes to Our Privacy Policy
  • Contacting Us

Who We Are

SR Blinds Ltd (https://srblinds.co.uk) (“we”, “us”) is committed to protecting and respecting your privacy. We specialise in providing made-to-measure blinds and related services. We are the data controller responsible for your personal data.

When We Collect Information

We may collect personal data when:

  • You visit our website.
  • You contact us via telephone, email, social media, or in person.
  • You complete feedback forms, surveys, or enter promotions or competitions.
  • You subscribe to marketing communications.
  • You use our website, which uses cookies or similar technologies.

What Information We Collect

We may collect the following personal data (we do not collect sensitive personal data unless explicitly required and with your consent):

  • Your name, address, telephone number, and email.
  • Details relating to your orders, appointments, and preferences.
  • Marketing preferences (opt-in/opt-out status).
  • Website usage information such as IP address, browser type, visit time, pages viewed, and referring websites.

How We Use Your Information

We process personal data under the lawful bases defined in the UK GDPR. We may use your data to:

  • Fulfil appointments and provide services.
  • Respond to inquiries and customer support requests.
  • Send updates, promotions, and newsletters (with your consent).
  • Improve our website and services.
  • Comply with legal obligations.
  • Request reviews of our services via trusted third-party platforms (e.g., Trustpilot).
  • Conduct market research and analyse trends.

Disclosure of Your Information

We will not sell or rent your personal information to third parties. We may share your data with:

  • Delivery and logistics partners.
  • Payment processors.
  • IT and hosting providers.
  • Legal or regulatory authorities (if required).
  • Review platforms such as Trustpilot (you may opt out of their emails).

Profiling

We may use limited profiling to tailor marketing communications based on your preferences and purchase history. This is always optional, based on your consent. We do not use automated decision-making that produces legal or significant effects.

Storage of Your Personal Data

We will keep your personal data only as long as necessary to fulfil the purposes described above, including any legal, accounting, or reporting requirements.

Your data is stored securely on servers located in the UK or EEA. We implement physical, technical, and organisational measures to safeguard your data.

Cookies

Our website uses cookies to enhance user experience and analyse traffic. Cookies may collect technical data such as IP address, browser type, and usage patterns via tools like Google Analytics.

You can manage or disable cookies via your browser settings. Non-essential cookies (such as analytics and marketing) will only be used with your consent.

Security of Information

We use appropriate technical and organisational measures to protect your personal data, including:

  • SSL encryption.
  • Access controls.
  • Regular security checks.

While we take steps to protect your data, no system is 100% secure. We encourage users to take precautions when sharing personal data online.

Your Rights

Under UK GDPR, you have the following rights:

  • The right to access your personal data.
  • The right to request correction or deletion.
  • The right to restrict processing in certain circumstances.
  • The right to object to processing.
  • The right to withdraw consent (where processing is based on consent).
  • The right to request data portability.
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.

Changes to Our Privacy Policy

We may update this policy from time to time. Any changes will be published on our website with a revised effective date.

Contacting Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

📧 Email: info@srblinds.co.uk

📞 Phone: 0800 193 5100

📍 Address: Unit 1a, Horbury Bridge Mills, Bridge Road, Wakefield, WF4 5RW